KUALA LUMPUR, 28 June 2021: Following the announcement by YAB Perdana Menteri, the Employees Provident Fund (EPF) supports the Government’s initiative to address the needs of Malaysians impacted by the pandemic by introducing the i-Citra withdrawal facility to help EPF members tide over the impact of the Movement Control Order (MCO) in the short term.

Members can begin applying for the facility on the i-Citra online portal at icitra.kwsp.gov.my starting from 15 July 2021, with the first payment expected to be credited in respective member accounts in August 2021. All members below the age of 55 are eligible to apply for i-Citra, which allows them to withdraw up to a maximum of RM5,000 subject to their total combined balance in both Account 1 and 2. The approved withdrawal amount will be paid for a period of up to five months, with a fixed monthly payment of RM1000 per month subject to savings balance and minimum of RM50. Members are encouraged to use a mobile phone number that matches the EPF record to obtain a One-Time Password (OTP) and ensure that the member’s bank account is active.

i-Citra is being introduced in response to the challenges that EPF members are facing and was developed after careful consideration on how best to assist affected members while upholding the EPF mandate. While EPF remains committed to safeguarding members’ retirement funds, we acknowledge the need to balance current demands against future needs and facilitate temporary relief for members amid the pandemic.

For further information, members may refer to the EPF website at www.kwsp.gov.my, or contact i-Citra Hotline at 03-8922 4848.
Issued by the EPF Media Desk
Corporate Affairs Department
28 June 2021


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