KUALA LUMPUR, 30 May 2021: In line with the implementation of the ‘total lockdown’ Phase One from 1st until 14th June 2021 as announced by the Government in curbing the spread of COVID-19, the Employees Provident Fund (EPF) wishes to announce that its offices and service counters nationwide will be closed throughout the period.     

Accordingly, all prior Janji Temu Online (JTO) appointments will be cancelled with immediate effect. Members are required to reschedule their visits to a later date via the JTO facility after the total lockdown period is over, if there is a need to be present at EPF branches in person. Appointments for Age 50, 55, 60 and Incapacitation withdrawal applications will be given priority when the EPF’s offices and services counters are back in operation. This is part of an effort to break the chain of infection by reducing face to face interaction.

For members that have applied for the i-Sinar withdrawals and are awaiting payment via Payment Order (PO), the relevant EPF branches will contact the members to arrange for the PO pick up at the branch selected by them.

For other EPF services such as withdrawal applications for Housing, Age 50, 55 and 60, members are able to access these online transactions via i-Akaun during this period (kindly refer to the EPF’s website for the list of services available online). However, the thumb print verification process to complete the online transaction can only be done once the total lockdown period is over and EPF offices and service counters are back in operation.

The EPF regrets any inconvenience to the public by the latest developments. The fund is taking all preventive measures to contain the spread of the COVID-19 pandemic and at the same time, prioritising the health and safety of all members and staff and ensuring that they remain safe.

The EPF appreciates members’ understanding, patience, and cooperation during this challenging time, as the fund strives to continue providing excellent services to all members.

If members need further clarification, they can contact the EPF Contact Management Centre at 03-8922 6000 or refer to the EPF website at For information on i-Sinar, members may contact the i-Sinar hotline at 03-8922 4848.


Issued by the EPF Media Desk
Corporate Affairs Department
30 May 2021

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