KUALA LUMPUR, 24 May 2021: The Employees Provident Fund (EPF) is temporarily closing its Bayan Baru office and counters in Penang from today, 24 May 2021 until further notice, after an employee at the branch was tested positive for COVID-19.

This is following instructions from the Ministry of Health for the management of the premise to conduct disinfection and sanitisation. The employee is now under treatment for recovery while contact tracing is currently underway.

In addition, in light of the tightening of the standard operating procedures (SOP) on the Movement Control Order (MCO) 3.0 by the Government to curb the spread of COVID-19, the EPF wishes to announce the revised operating hours of its offices and counters nationwide, from 8.30am to 2pm, effective 25 May 2021 till further notice.

During this period, member visits can only be made by appointments either via the Janji Temu Online facility within the EPF website https://www.kwsp.gov.my/ms/janjitemu or calls from the relevant branches. Walk-in visits are strictly not allowed. Only services that are listed under the Janji Temu Online are available at branches during this period.

The EPF will enforce the following SOPs throughout all its branches nationwide, in line with the announcement by the National Security Council to ensure the safety and health of its members and staff:

A.  All members must go through a temperature screening and check in via MySejahtera prior to entering the branch premises.

B.  All members are required to present their MySejahtera status to the EPF officer at the respective branch, and will only be allowed entry if they are listed as ‘low risk’.

C.  All members must observe physical distancing measures during their entire visit.

The EPF would like to thank members for their patience and understanding during this period as we look to serve with the best of our ability through physical and electronic channel. We regret any inconvenience caused.

For more information, members can contact the EPF’s Contact Management Centre at 03- 8922 6000 or refer to the EPF website.


Issued by the EPF Media Desk
Corporate Affairs Department
24 May 2021

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